On-call help for urgent situations at home that aren’t injuries or immediate danger, so support is there day or night.
What is 24-hour emergency assistance?
24-hour emergency assistance gives people on-call counseling, problem solving, and, when needed, an immediate response at their home during a health or personal emergency that isn’t related to an injury or immediate danger. The type of response is based on the person’s needs in their support plan.
Important: This service does not replace 911. In a medical emergency, an injury, or any situation with immediate danger, always call 911 first.
How our staff can help
- On-call counseling and problem solving by phone, any time of day or night
- Immediate response for assistance at the person’s home when it’s needed
- Help working through the situation calmly and following the person’s support plan
- Follow-up with family members and the case manager as needed
Who it’s for
People on the CADI Waiver (it’s also available under some other disability waivers) who either:
- Live in their own home without 24-hour supervision and would otherwise need extensive, routine supervision, or
- Live with a primary caregiver who would otherwise need extensive support to get help in an emergency
How to get started
- Talk with your case manager about 24-hour emergency assistance. They will add it to your support plan.
- Send us a referral using our online form, by phone at 612-767-4370, or by fax at 612-314-8764.
- We meet with you to set up an emergency plan and explain how to reach us.
Ready to make a referral?
We respond to referrals within one business day.